Network problems can arise from various factors. If you're having trouble connecting to our servers, try the following tips to resolve the issue:
- Change Server or Location: Try connecting to a different server or location within the app
- Switch Protocols: Navigate to Settings and choose a different protocol from the drop-down list to improve connectivity
- Log Out and Log In: Refresh the connection by logging out of your account, closing the application, and then logging in again
- Reinstall VeePN: Uninstall VeePN, reboot your device, reinstall the app, and try connecting again
- Check for Interference: Ensure that no active applications or programs on your device are interfering with VeePN. This includes firewalls, antiviruses, battery savers, and cleaning programs
- Test Different Devices and Networks: Determine if the issue is device or network-related by connecting a different device to the same network or trying to connect your device to a different network
Following these steps can help diagnose and resolve network problems, ensuring a smoother experience with VeePN. If you continue to experience issues, please contact our support team for further assistance.