If your initial payment didn’t go through, there may be several reasons for this. This article outlines common payment issues and explains how to resolve them depending on the payment method you used:
💡 Important: We strongly recommend avoiding multiple payment attempts in quick succession, as this may result in duplicate charges. If this happens, please contact our support team for assistance.
Website Payments
If you’re making a purchase on our website, please check the following:
Check Available Funds: Make sure your account has sufficient funds. Insufficient balance is one of the most common reasons for payment failure.
Verify Payment Details: Ensure the card details you entered exactly match your card information. Even small discrepancies can cause the transaction to fail.
Check Card Expiration: Confirm that your card has not expired.
Contact Your Bank: Your bank may have declined the transaction for security reasons. Ask whether international or online payments are allowed and if there are any restrictions on your account.
If the issue persists after checking the above, contact our support team and include any error messages you received during the payment attempt.
Store Payments
For purchases made through the App Store or Google Play, payments are processed entirely by Apple or Google. If a payment fails, we recommend checking your payment method in your store account and contacting Apple or Google support directly for further details.
Cryptocurrencies
Your subscription may take up to 2 hours to activate after purchase, depending on blockchain network conditions.
💡 Please note:
Make sure you send the exact required amount. If the amount is insufficient, the payment will be automatically returned.
If the merchant does not receive the funds, the payment is canceled and the subscription is not created.
If your cryptocurrency payment fails, please contact our support team and provide the Payment ID (starts with CP) you received at checkout. This will help us locate and verify your transaction.